1About us
Burford Executive Hire is the trading name of Vince Sturt, a UK-based sole trader providing professional private hire and executive transport services.
All services are delivered by a private hire driver, vehicle and operator licensed by West Oxfordshire District Council (private hire operator licence no. 214; driver and vehicle licence no. 443). Vehicles are fully licensed, insured for hire and reward, and maintained to high safety and presentation standards.
All journeys must be pre-booked in accordance with UK private hire legislation.
Contact: Burford Executive Hire, 79 High Street, Burford, Oxfordshire OX18 4QA · Tel: 07946 499875 · Email: burfordeh@gmail.com
2Our services
We specialise in:
- Executive airport transfers
- Corporate and business travel
- Long-distance transfers
- Private point-to-point journeys
- Executive hire for events and special occasions
Our focus is on reliability, discretion, comfort, and professionalism at all times.
3Bookings & confirmations
Bookings may be made via telephone, email, our website enquiry form, or other agreed communication methods.
An enquiry, including one sent through our website, is not a booking until we have confirmed it.
A booking is considered confirmed once it has been acknowledged and accepted by Burford Executive Hire.
The Client is responsible for ensuring that all booking details are accurate, including:
- Date and time of travel
- Collection and destination addresses
- Flight information (for airport transfers)
- Passenger numbers
- Luggage requirements
- Contact details
Any amendments must be requested as early as possible and are subject to availability.
4Fares & payment
All fares are agreed in advance or quoted at the time of booking.
Quoted prices may include standard travel time and mileage. Additional charges may apply where applicable, including but not limited to:
- Airport parking charges
- Road tolls (e.g., Dartford Crossing)
- Congestion Charge or ULEZ fees
- Additional pick-up or drop-off locations
- Extended waiting time
- Public holiday surcharges (if applicable)
Payment is due as follows, unless otherwise agreed in writing:
- Airport collections and first-time customers: payment in full when the booking is confirmed.
- All other journeys, including Cotswold tours: a 50% deposit when the booking is confirmed, with the balance due on completion of the journey.
- Regular and corporate account clients: payment on completion of the journey, or by invoice payable within 30 days.
Online payments are made through a secure payment link from our payment provider, Lopay. We never see or store your card details.
Where a booking is cancelled, any payment already made will be refunded in line with section 6.
Accepted payment methods: cash, debit and credit cards (including American Express), Apple Pay, Google Pay and bank transfer.
Corporate invoicing arrangements may be agreed in advance.
5Airport transfers & waiting time
For airport collections:
- Flight numbers must be provided at the time of booking.
- We monitor your flight and adjust the collection time for early arrivals and delays.
- A complimentary waiting period of 30 minutes from the actual landing time is included.
Waiting time beyond the complimentary 30 minutes will be charged at £5 per 15-minute interval (£20 per hour).
If your flight is delayed by more than 2 hours or diverted to another airport, we will contact you to rearrange the collection, and additional charges may apply.
For non-airport collections:
- A 15-minute grace period is included.
- Waiting beyond this period may be chargeable.
If a passenger cannot be located and reasonable attempts to make contact have failed, the booking may be treated as a no-show and charged in full.
6Cancellations & no-shows
- Cancellations made more than 24 hours before the scheduled collection time are free of charge.
- Cancellations made between 12 and 24 hours before the scheduled collection time may incur a charge of up to 50% of the quoted fare.
- Cancellations made less than 12 hours before the scheduled collection time, or failure to attend (no-show), may result in the full fare being charged.
Refunds, where applicable, will be processed within 5–10 working days.
For corporate account clients, specific cancellation terms may be agreed in writing.
7Professional standards & passenger conduct
Burford Executive Hire is committed to providing a professional, safe and discreet service.
Passengers are expected to:
- Wear seatbelts at all times
- Comply with UK smoking legislation (no smoking or vaping permitted)
- Refrain from using illegal substances
- Behave respectfully towards the driver and vehicle
We reserve the right to terminate a journey without refund where behaviour is threatening, abusive, or compromises safety.
8Vehicle care, damage & cleaning
Clients are responsible for any damage caused to the vehicle by themselves or members of their party.
A minimum cleaning charge of £150 may apply in cases of excessive soiling, spills, or sickness. Where repair is required, charges will reflect the reasonable commercial cost of repair or replacement.
9Luggage
Clients must advise in advance of any large, excessive, or specialist luggage.
We reserve the right to refuse items that cannot be transported safely within the vehicle’s capacity.
While reasonable care is taken, Burford Executive Hire cannot accept liability for loss or damage to personal belongings unless directly caused by proven negligence.
10Children & safety
Parents and guardians are responsible for ensuring that children are appropriately secured during travel.
Any requirement for child seats must be communicated at the time of booking.
11Delays & circumstances beyond our control
While every effort is made to ensure punctuality, we cannot accept liability for delays caused by:
- Traffic congestion
- Road closures
- Accidents
- Severe weather
- Mechanical breakdown (though alternative arrangements will be attempted where possible)
- Events outside our reasonable control
Clients are advised to allow appropriate time margins for critical travel, including flights.
12Limitation of liability
Our liability is limited to the value of the booked fare, except where otherwise required by law.
Burford Executive Hire shall not be liable for indirect or consequential losses, including but not limited to missed flights, missed meetings, or business interruption, unless arising from proven negligence.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under UK law. Your statutory rights as a consumer are not affected.
13Data protection & confidentiality
We are committed to maintaining client confidentiality and discretion.
Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and is used solely for the purpose of delivering transport services and managing bookings.
Client information is not shared with third parties except where required by law.
14Complaints
Any complaints should be submitted in writing within 14 days of the journey to: burfordeh@gmail.com
We aim to respond within 5 working days and to resolve matters professionally and promptly.
15Amendments
Burford Executive Hire reserves the right to amend these Terms & Conditions at any time. The most current version will always be available on our website.
